Treat any dealings with this company with great caution .
Don't be taken in by their glossy website and soothing marketing blather.
Ask them how their customer satisfaction survey is compiled.
Then check Curry's
I am not including JJ in this since you have decided to take the matter on directly, and advised that you back JJ up.
So their input is no longer necessary - and my complaint is with Glotech, which will simplify this process.
When I called Glotech today, I was told JJ emailed me today – I could find no trace of any email. You then routed my call through to them directly.
Considering that JJ had previously failed to contact me following an assurance that they would - before Christmas - (when I was not warned that JJ would be shut for the duration) I am not being unreasonable when I doubted if they had actually sent the email.
You and I both know our relationship in this process has been less than satisfactory so far, and you might have taken care to be more diligent. When in a hole etc.
This is not a separate fault. The fault I reported on December 18th was on the day after I noted the problem - precisely the same fault that caused me to contact Glotech on August 21st:
“Water dispenser and ice maker stopped - the filter hasn't been changed in a while, I guess that could be blocked ?”
If the problem has since escalated because you/JJ have not responded to my first advice in a timely manner, all problems are yours, not mine.
One aspect that particularly irritates me is that chose Glotech since I was lured in by the “come on” price - when less for I could have used Currys – which provides a 12 month warranty:
..which includes parts up to £150 and 12 month warranty – with the £110 option for a general 12 month warranty
Anyway, this time I called Currys. Wisely as it turned out.
In the course of the conversation, the Curry’s rep took the details and serial number and asked if I had ever had Samsung show up to fit a modified part - as what I described was such a well known issue that Samsung had been obliged to issue a field repair. And even though the fridge was sold in 2006 (by Currys) I was still entitled to this “upgrade”.
Because the fridge had not gone wrong previously – it was used as a drinks cooler rather than “working fridge” and had lead a very quiet life - no one has checked the serial number out – whereas I suppose these days product tracking from purchase to recycling is followed every inch of the way.
From the Suffolk Trading Standards website:-
“Samsung Electronics have announced a programme to visit the homes of customers in the UK and Ireland to resolve an issue that is potentially related to certain now-discontinued RS21 and RS60 range of fridge freezers, manufactured between March 2005 and June 2006.
Samsung Electronics has decided to take this action following investigations into a possible deject in the assembly of the models’ defrost system.”
Samsung RS21 and RS60 fridge freezers safety notice: Potential fire risk
Samsung have had to organise a “home-visit & repair programme” to deal with a potential fire risk in their RS21 and RS60 range fridge freezers. Their own announcement on their web site said that “in very rare cases, there is the potential for internal sparking to occur and in consequence, damage to the appliance.”
As of March 2014 Samsung have extended this safety notice to include ALL RS21 and RS60 fridge freezers no matter when it was made. Initially it was only for models made within a certain date range, this was extended to include more models later and now Which? are reporting it’s all of these models regardless of purchase date plus the models listed below. You may also want to try this telephone number 0800 988 0123
If you have a Samsung fridge freezer
And so a Samsung engineer will take it over from here. I imagine after the Grenfell tower blaze they are even more sensitized to these issues – as you might also be.
I don’t think either you or JJ can add anything more, so please just arrange to refund all charges to my credit card - and I will not bother you again. If I have to take it further, you must appreciate that I shall have to add my time and costs in researching this matter and compiling the evidence to the claim.
Incidentally, you describe the company on your website as …
03904947 is the registered number of GLOBAL REPAIRS LIMITED
Where do these 682 reviews come from? Trustpilot lists just 20 reviews